I have avoided using Ray-A-Motive for a decade thinking that their pricing will match their high end service center (it looks like a dealership service center). But after a decade of disappointments with surrounding auto repair shops, I finally gave in. I was pleasantly surprised at how reasonable their fees are and how the staff are very professional and personable. To be honest, this was the best service I have ever received from any local auto repair shop. They earned all my business. I brought my car in with an intermittent problem. I was quoted a minimum price for diagnosing it and asked for a synthetic oil change. After a few hours, they still couldn't find the problem because they could not duplicate the symptom so they offered not to charge me for their time. So, I took them up on their recommendations for two services that the car needed, but I never mentioned to them to test if they would recommend things that the car didn't need versus what I knew the auto did need. The only thing 3 things that I missed out on from taking the car to the dealer: 1) double the amount on the final invoice, 2) bad recommendations, 3) a free car wash. Oh, and the indigestion from knowing that I was treated like a fool. Ray A Motive treated me with respect and honesty two qualities hard to find with auto repair shops.
Thank you Mark, its always nice to hear that we've accomplished our goal of making our customers happy.
- RAY A MOTIVE